Managing Threatening Confrontations

For direct service staff in the fields of developmental disabilities and mental health who deal with potentially emotional situations that can escalate. This dynamic video presents a five-stage framework for managing challenging behaviors, using situational re-enactments that include actors with developmental disabilities. Realistic scenes follow the five-stage process and show both unskilled and effective staff responses. Participants learn to recognize the stages and respond appropriately: adaptive, tension, emotional distress, physical distress, and recovery. Helps staff understand and manage escalating behaviors. Great for staff in-service training.